Monthly Archives: October 2011

On innovation

October 28, 2011
By Martin Palmgren

As we aboard the subject of innovation you would traditionally find 2 groups of innovation: progressive and disruptive. Disruptive innovation is not standalone, it is shaped by a number of progressive innovations that at a point in time have a significant impact on a technology or a market. This is also valid for corporate...

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Does the unlike of customers require social media to move beyond face book interactions to build an effective Marketing, CRM and Knowledge Management strategy?

October 3, 2011
By Martin Palmgren

In his recent HBR online Article “Social Media’s Impending Flood of Customer Unlikes” (  http://blogs.hbr.org/cs/2011/09/social_medias_impending_flood.html?cm_mmc=email-_-newsletter-_-marketing-_-marketing092211&referral=00212&utm_source=newsletter_marketing&utm_medium=email&utm_campaign=marketing092211 ) BRIAN SOLIS points out that “Brands are furiously creating profiles in social networks such as Facebook and Twitter in the hopes of building engaging communities with customers and giving people what the brands think they want.” “But are...

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