Get your IT Service Strategy Right!

http://www.brighttalk.com/webcast/23630

Is the cloud business model the solution to effective IT innovation?

September 30, 2011
By Martin Palmgren

Within the current Cloud Business Model we would find 1) hosted applications to which we outsource data (salesforce.com is one example), 2) the external cloud (servers provided by a cloud provider outside the firewall) and 3) the internal cloud (servers provided inside the firewall). We have over the last 12 months seen 2 trends...

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The IT department as effective broker of services?

September 23, 2011
By Martin Palmgren

I have previously introduced “non traditional IT” notions such as ”Time to Market”, “Cloudsource”, ”Make or Buy”, “Cost and Demand drivers”, “An IT Business Model and Value Proposition” and ”An IT service Strategy”. Within this context I believe that a new notion and function will have to be instored, the IT department as effective broker of services...

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How the flap of the wings of a butterfly turns in to a perfect storm and an image of the « perfect » cloud.

September 8, 2011
By Martin Palmgren

I assume that most of you have heard the theory of the butterfly effect related to chaos theory (http://en.wikipedia.org/wiki/Butterfly_effect), not the film. In chaos theory, the butterfly effect is the sensitive dependence on initial conditions; where a small change at one place in a nonlinear system can result in large differences to a later...

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CIO’s needs to envision IT as a “service business” in order to escape the commoditisation trap!

August 19, 2011
By Martin Palmgren

A focus on Service Management and cloud computing would be a first logical step. But for these initiative to succeed the CIO needs to understand, how do we as Internal service provider: - Deliver services to the needs of the business on target in a “Time to Market” perspective (Business (IT) Value Proposition), - Conduct...

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What’s the most effecitve strategic tools for CIO? IT Roadmap or EA (Enterprise Architecture)? (question asked on Forbes CIO Network)

May 15, 2011
By Martin Palmgren

The IT Roadmap is critical as a communication tool (you do not want to present your IT Strategy as an activity diagram…) but needs to be “rolled out” with an effective IT Service Strategy supported by a coherent EA. The IT Roadmap spells out how do we support the execution of the business strategy...

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CIO best practice 101

May 14, 2011
By Martin Palmgren

http://www.enterprisecioforum.com/en/video/jacobs-engineering-let-end-users-have-any-device-they-want#comment-586 http://www.enterprisecioforum.com/en/video/integration-extends-all-systems-jacobs-engineering http://www.enterprisecioforum.com/en/video/challenge-your-cios-fear-not-always-bad

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Why Business IT Alignment (this is how we support business objectives and strategy execution with IT) should never be confounded with to align the business to the IT Department

May 14, 2011
By Martin Palmgren

The authority of the IT Department can only be confirmed as it delivers cost effective services in a time to market perspective to the business lines in order to deliver to the set business objectives and strategy, to authoritively impose non adapted technology soltions on the business will not. The fact that we often...

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Are your (IT) customers not willing to pay for the services they consume?

May 4, 2011
By Martin Palmgren

Would you sign up to run a retail business operation where you do not know what clients consume which product / service at a specified quantity and subsequently be billed for their consumption (nor how you will finance the future run and build)? This is however the reality for most CIO’s! The focus of...

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Do you run a cost effective IT Operation and does your CFO support you in this effort?

May 2, 2011
By Martin Palmgren

To run a cost effective IT Operation that delivers to business expectations and leverages the execution of the set strategy (1) you would need to build a clear IT Service Strategy (what services do we deliver to the business) with Total Cost of Ownership per user with: cost (how much does each service cost), consumption...

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Deliver your Cloud to leverage effective Business Strategy Execution!

April 28, 2011
By Martin Palmgren

As you move to the cloud, ensure that you secure your IT Delivery capabilities ( See Cloud Strategy & Implementation Lesson Learned performed by Daud Santosa Chief Technology Officer at the department of interior national business center) with spelled out business objectives to which the IT organisation can deliver with an effective Service Strategy to...

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