http://www.brighttalk.com/webcast/23630
An actionable service catalog that includes a business process management (BPM) engine is the key to build an effective IT Service Strategy achieving compliance with industry best-practice frameworks such as CMMI, COBIT, ITIL, ISO, and even Six Sigma. The Service Catalog is most prominently defined as the cornerstone of ITILv3. An effective Service Catalog...
Enhance existing investments in Identity and Access Management (IAM). All modern organizations have deployed directory infrastructure via Active Directory or similar LDAP, but have since matured to add an IAM layer to ensure only appropriate access is provided to employees and contractors. IAM tools include long lists of technical capabilities and are typically used...
Article by: Martin Palmgren, CIO/ IT Strategy and Transformation Executive @ .communicate martin.palmgren@pscommunicate.com http://fr.linkedin.com/in/martinpalmgren The workforce is moving to mobile devices that provide an ideal interface to “keep the business running” as the work force is on the road. It is hence critical to leverage the ability to take the business essential work flows (that...
For the IT Department to become a full fledged business partner with the means (and the ends) to deliver to the business strategy together with the professsions (business lines) we need to instore Total Cost of Ownership (TCO) with Cost, Consumption and Chargeback as point of departure (to ensure the necessary means and ends)....
The cornerstone for an effective outsourcing (cloudsourcing) operation is Total Cost of Ownership with Cost, Consumption Chargeback (see Cloud Computing: Fluff or Lightening http://www.brighttalk.com/community/it-service-management/webcast/21892 ) together with the ability to follow up on activity (tickets) to ensure that Service Level Agreements (SLA’s) and Operational Level Agreements (OLA’s) are met. Not only are most outsourcing...
Contribution by Daud Santosa, Chief Technology Officer at Department of the Interior – National Business Center, http://www.linkedin.com/in/dsantosa Today, there are so many EA frameworks that many practioners are very familiar with one or more of the following frameworks: TOGAF, DODAF, FEAF, Zach man, etc. All of these frameworks have some commonalities which provide guidance’s...
Where the balance score card is an excellent opportunity to capture and "steer" the direction of a Company / LoB / department / activity the exercise tend to become an objective in itself (see http://pscommunicate.com/blog/2011/02/20/ea-does-not-matter/ ) where it should depict the roadmap on how to deliver to the business (IT) strategy (and in the...
Business strategy executed with effective processes (industrialised with IT when needed) and leveraged by a coherent IT Service Strategy make common sense. An EA defined as such that support the execution of business strategy with IT should hence make perfect sense. Governance, Risk, Compliance and IT alignment with the business as Programme Portfolio Management ...
But a business strategy executed with effective processes (industrialised with IT when needed) and leveraged by a coherent IT Service Strategy make common sense! See http://pscommunicate.com/blog/2011/02/26/itil-valit-cobit-riskit-cmmi-leveraged-with-ea-effective-business-it-governance/ We all know that six sigma was invented by Motorola, what few of us know is that six sigma almost put Motorola as well as 3M out of...
How effective is your Business (IT) Model? What is often forgotten in the context of Architecture and Governance and alignment to business objectives is that IT is to support the business and the execution of the business strategy. The “usual suspects” standards represent the capability to deliver services to the business and the ability...
